General
{beginAccordion}
What is the bank's ABA or routing number?
081210398
What are the lobby or drive up business hours?
View the lobby and/or drive-up hours for each of our locations.
What is the telephone number for 24/7 account information?
(800) 811-8206
You must use your Bank Access Code as the "4-digit personal identification number". This is the number you chose when you opened your account with us. If you are unsure what your Bank Access Code number is, please contact your local branch for assistance.
How do I reorder checks?
Reordering checks is easier than you think! Checks can be reordered through Harland Clarke at ordermychecks.com.
You can also mail us the order form that is attached to the last pack of checks in your box. Of course, any of our local branches can help as well.
How do I change the address on my account?
We require a signature for all address changes. Please stop by one of our local branches to change the address on your accounts.
How do I set up Direct Deposit?
For payroll:
Check with your employer to make sure they offer a direct deposit program. If so, provide your employer with our routing number (081210398), along with your account number.
For Social Security/Supplemental Security or other federal government income:
Call the Social Security administration toll free at 1-800-772-1213 or visit one of our local branches.
For other types of payments, contact the payer.
{endAccordion}
Online Banking
{beginAccordion}
How current are my MyFSB Online Banking balances?
All balances are real-time balances and up-to-date with the bank balances.
What happens if I don't log off the system?
MyFSB Online Banking has a 10-minute time-out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their username and password.
What happens if I forget or lose my username or password?
If you lose / forget your username or password, you may call Customer Service at any of our locations and with proper verification, your username and password will be restored or reset.
You may also use the Password/Username Self-Reset feature online by clicking the 'Forgot Passcode' or 'Forgot Username' on our home page. This feature allows you to change your password, even if your account is locked after 5 unsuccessful attempts.
What are e-Statements?
e-Statements are simply your account statements in a format that is delivered electronically through your MyFSB Online Banking session. e-Statements contain the same information as your paper statement. Instead of receiving your account statement via postal mail, you will receive it through our secure MyFSB Online Banking.
What are the benefits of e-Statements?
Speed
MyFSB e-Statements are usually available within 24 hours from the time of processing, so you receive them quicker than statements being mailed through the postal system.
Security
e-Statements are not delivered by postal mail, so the possibility of your statement ending up in the wrong person's hand is eliminated.
Retention
Since your statements are in electronic format, it makes it easier for you to save an electronic version for better and paperless record retention.
How long are e-Statements retained online?
Twelve (12) months. However, you may download and save your statements to your personal computer for your own records.
Will Farmers State Bank ever ask me for my account information by text or email?
No way! Farmers State Bank will never ask for personal information or account information via text message or email. If you receive a text or email that asks for your account number(s), password(s), or challenge questions, please do not respond and contact your local branch immediately to report it.
{endAccordion}
Mobile Banking
{beginAccordion}
How do I sign up for MyFSB Mobile?
Once you enroll in MyFSB Online Banking, you are automatically enrolled in MyFSB Mobile. If you prefer to use our Mobile Banking app, you will need to download it at the appropriate app store for your device type (Apple® or Android™ ). Once you download the app, you can log in to MyFSB Mobile by tapping the app and using your MyFSB Online Banking username and password at the login screen.
What features are available through MyFSB Mobile Banking?
MyFSB Mobile Banking offers most of the same great services as MyFSB Online Banking. Visit our Mobile Banking page to learn more.
How can I start using MyFSB Mobile Banking
- Go to the App Store (iTunes® or Google Play™)
- Download App
- Login using your MyFSB Online Banking User Name and Password
What is my MyFSB Mobile Banking password?
The password used for MyFSB Mobile Banking is the same as the password you use to log in to MyFSB Online Banking. If you change your online banking password, your mobile banking password will also change.
If you aren't currently a MyFSB Online Banking user, you can enroll now by using our Auto Enroll link.
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot be stolen.
How can I search for a transaction?
You can view 365 days of activity through your mobile app. You can use the magnigying glass icon in the top right hand corner to chose the search dates and the amount you want to search for.
Will Farmers State Bank ever ask me for my account information by text or email?
No way! Farmers State Bank will never ask personal information about your accounts via text message or email. If you receive a text or email from someone that asks for your account number, password, or challenge questions, please do not respond and contact your local branch immediately to report it.
{endAccordion}
Mobile Deposit
{beginAccordion}
What are the cut-off times for deposits made with MyFSB Mobile Deposit?
Mobile deposited funds are generally available on the next business day after the day of your deposit, unless a hold is applied.
| For deposits made: | Funds are generally available: |
|---|---|
| Before 4pm CST on business days | On the next day after the day of your deposit. |
| After 4pm CST on business days | On the 2nd business day after the day of your deposit. |
| Non-business days | On the 2nd business day after the day of your deposit. |
For example, if you make a deposit before the cut-off time on a Monday, funda are generally available on Tuesday. If you make a deposit after the cut-off time on a Friday, funds are typically available on the following Tuesday. Business days are Monday through Friday except holidays.
What are my deposit limits?
Each check is considered a separate deposit. You can make multiple deposits in a single mobile session. There is no limit to the number of checks you can deposit. There is a daily limit total of $3,000.00.
What types of checks can I deposit using MyFSB Mobile Deposit?
The following check types can be submitted using your MyFSB Mobile Deposit:
- Personal check payable to you
- Checks drawn from a United States bank
The following check types should not be submitted using MyFSB Mobile Deposit:
- Traveler's checks
- Savings bonds
- Money orders
- Federal government checks
- Foreign checks - checks drawn from a non-US bank
- Checks payable to any person or entity other than you
What should I do with my paper check?
After depositing your check using MyFSB Mobile Deposit, please follow these best practice guidelines:
- Write "Mobile deposit date" on the front of your check. The date should be the month,date, and year of your deposit.
- Securely store your check for 10 days after your deposit, and then destroy it. This allows sufficient time in case the original check is required for any reason.
When will my mobile deposit be available?
Funds will be available on the next business day after the day of your deposit, unless a hold is applied. If a deposit is held (or a hold is applied), common reasons include:
- Large deposit amount
- Frequent overdrafts
- Deposits check returned unpaid
- Indications a deposited check may not be paid
You'll know your deposit is available when the amount appears in the available balance of the account you selected when you submitted your mobile deposit. You will also be notified by mail if we placed a hold on the check you deposited.
Are there fees for using MyFSB Mobile Deposit?
There are no fees for customers to use MyFSB Mobile Banking or Mobile Deposit. Please check with your wireless provider about carrier and web access charges.
How will I know if the bank received my deposit?
You will receive an email notification when your deposit is received by the bank. This however does not indicate your deposit has been approved and accepted by the bank. That will be confirmed in a separate email. You will receive a second email notification on the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
{endAccordion}
Bill Pay
{beginAccordion}
How do I enroll in Bill Pay?
It's easy to enroll for MyFSB Bill Pay. Just log in to your MyFSB Online Banking account and click the Bill Pay tab to access the short enrollment form.
View the MyFSB Online Banking Quick Tip Sheet.
How do I start using Bill Pay?
The first step is to add your payees, the person or company you wish to pay. Here's how easy it is:
- Log in to your MyFSB Online Banking and click the 'Bill Pay' tab.
- Click the 'Add a Payee' button
- Enter the requested information. This information can typically be found on the latest bill or statement from the payee.
Once you add your payee, you can start making payments in seconds.
Is there a dollar limit on MyFSB Bill Pay?
Yes. $9,999.99 per day.
Additional Bill Pay Questions?
Have additional Bill Pay questions? Please contact our Bill Pay Support at 1-844-250-5066.
{endAccordion}
Debit Card
{beginAccordion}
I received my new FSB debit card, how do I activate it?
If your card is a replacement card, with the same card number and same expiration date, then it does not need to be activated. You can peel the sticker off and start using your card.
If your card is a new card or a replacement for an expiring card, then call the number on the sticker on the front of the card. You will need to call from a phone number we have on file. If you have trouble activating your card, please contact your local branch.
My debit card is expiring soon, what do I need to do to get another one?
Your card is valid until the end of the month and year embossed on the card. Your replacement card with updated expiration will automatically be mailed to you. Your replacement card should arrive on or about the first of the month the card is supposed to expire. For example, if your card expires 09/15, then you should receive your replacement around the first week of September. If you haven't received your replacement card by the 15th of the month your card will expire, please contact us.
Is it necessary to notify the bank that I am traveling?
Yes! It is always a good idea to let us know of any upcoming travel, especially outside of the United States. Unusual activity on your debit card may trigger a call to your phone to verify any use of purchases on your card that may be outside of your normal spending habits. If we are unable to reach you, a hold may be put on your card in an effort to protect you from fraudulent activity. By notifying us before you go, you will enable us to ensure that you are not inconvenienced on vacation when using your debit card.
Please note: all information concerning your travel plans will be held in the strictest confidence. Again, it is your security and your convenience that matter to us most.
Why is the amount of the purchase in my account activity different than the amount on my receipt?
Authorization amounts may differ from the posted amounts. For example, gas stations often authorize $1.00 and restaurant authorizations may vary based on tip. These transactions should post to your account for the correct amount during our nightly processing. If the wrong amount appears in your account detail once the transaction has posted, you may contact the merchant for correction or dispute the transaction by filing an EFT Error Resolution form at any of our local branches.
{endAccordion}